Terms of Services

girl shopping, searching through snow jackets

Refund Policy

Big Bear Mountain Resort retail stores will gladly exchange, credit or refund the purchase if returned within 30 days of the original shipping date along with the original receipt. The item(s) must be new, in it’s original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. Refunds without original receipt will not be accepted. No refunds on sale merchandise.

Private Policy

Alterra Mountain Company is committed to the privacy of our guests, pass holders and homeowners (“you” and “your”). The Alterra Mountain Company Privacy Policy (the “Policy”) applies to Personal Information that Alterra Mountain Company collects online, in person, and through its call centers or otherwise.

“Personal Information” means data that classifies as personal information, personal data, personally identifiable information, or similar terms under applicable data privacy and security laws and regulations. Personal Information does not include data excluded or exempted from those laws and regulations, such as aggregated, anonymized, or deidentified information that cannot be associated with a specific individual.

Read full Private Policy at alterramtn.co/privacy-policy.

Terms of Use

Welcome to Alterra Mountain Company! The content on this website may be used to promote, sell, and market the products and services of Alterra Mountain Company and its subsidiaries. By accessing or using this website in any manner, you agree to be bound by the terms and conditions set forth below (“Agreement”). Please read this Agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or replace the Agreement without prior notice, and your continued access or use of this website signifies your acceptance of the then-current Agreement.

Read full Terms of Use policy at alterramtn.co/terms-of-use.

Photo Upload Terms of Use

By consenting to our use of your photograph, you are agreeing to these terms and conditions. Please read them carefully. If you do not agree to these terms, then you should not provide us with your consent to use the photograph.

You confirm that you are either (i) the photographer or copyright owner of the photograph; or (ii) you have the express consent of the copyright owner of the photograph to license the photograph to third-parties, such as us, in accordance with these terms and conditions.

Read full Photo Upload Terms of Use policy at alterramtn.co/photo-upload-terms-of-use.


At Alterra Mountain Company, we strive to give every guest an unforgettable experience during their visit at our destinations. It’s our mission to promote an inclusive environment where all guests can enjoy their experience to the fullest.

If you experience difficulty accessing content on any of the following websites or web or mobile applications, please email us at accessibility@alterramtnco.com or phone 303-749-8200.

Read full Accessibility policy at alterramtn.co/accessibility.