Terms of Services

girl shopping, searching through snow jackets

Return Policy

Big Bear Mountain Resort retail stores will gladly exchange, credit or refund the purchase if returned within 30 days of the original shipping date along with the original receipt. The item(s) must be new, in it’s original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. Refunds without original receipt will not be accepted. No refunds on sale merchandise.

Private Policy

Alterra Mountain Company is committed to the privacy of our customers and guests (“you” and “your”). The Alterra Mountain Company Privacy Policy (the “Policy”) applies to Personal Information that Alterra Mountain Company collects, whether online, in person, through our call centers or otherwise.

“Personal Information” is information about an identifiable individual. Personal Information does not include information about a business or aggregated information that cannot be associated with a specific individual.

Read full Private Policy at alterramtnco.com/privacy-policy.

Terms of Use

Welcome to Alterra Mountain Company™! The content on this website may be used to promote, sell, and market the products and services of Alterra Mountain Company™ and/or its subsidiaries. By accessing or using this website in any manner, you agree to be bound by the terms, conditions and notices set forth below (“Agreement”). Please read this Agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified Agreement.

Read full Terms of Use policy at alterramtnco.com/terms-of-use.