FAQ


frozen big bear lake, ca

What are your shipping rates?
Learn about Big Bear Mountain Resort's shipping rates on our shipping page.

How do I track my order?
Go to order tracking and enter your order number. If you need more assistance contact customer support at bearsportsstore@bbmr.com or call us at 909-866-5766 ext 360.

What is Big Bear Sports Store return policy?
Big Bear Sports stores will gladly exchange, credit or refund the purchase if returned within 30 days of the original shipping date along with the original receipt. The item/s must be new, in it’s original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. Refunds without original receipt will not be accepted. No refunds on sale merchandise.

Can I purchase items in-stores?
Yes! We have a handful of shops in Big Bear Lake, CA you can shop at. Visit our store locator page for details.

Can I use a Big Bear Mountain Resort gift card to pay for my purchase?
Yes! At this time you cannot apply the gift card directly on our site, but you can call 909-866-5766 ext 360 to provide your gift card number over the phone to apply the gift card and complete your purchase.